Return & Refund Policy
RETURN & EXCHANGE POLICY
- Returns & Exchanges can be made within 3 DAYS after item received
- Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
- Exchanges of item subject to stock availability.
- Exchanges are strictly allowed only for the same item, colour and size.
- Refund is strictly not allowed only exchange.
- Customers must consult our person-in-charge first (sales team & drop-shipper) before proceeding with the returns/exchanges.
- Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
- All sale, as-is, defective item and promotional with discount / coupon / vouchers are non-refundable and non-exchangeable.
- Please contact our Customer Service Team 012-2965536 and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
- Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement
ITEMS ARE NOT ALLOWED TO EXCHANGE
- Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
- Item that has been wash, altered and iron. (Shorten / hemmed)
- Item that have stain such as make up stain, food, pen and etc
- Item defected caused by customer